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UTILITY ISSUES

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PUBLIC UTILITIES COMMISSION (PUC), Consumer Affairs, 1580 Logan, Office Leel 2 80203  303.894.2070 or 1.800.456.0858.  Answers general questions concerning rates, regulations and services of utilities and informally attempts to resolve consumer energy problems. (8am to 5pm, M-F)

OFFICE OF CONSUMER COUNSEL 1580 Logan St, Ste 700 80203  303.894.2121  Represents utility consumers concerning rate issues before the PUC.

ENERGY ASSISTANCE PROGRAM

• ADAMS COUNTY 303.227.2378
• ARAPAHOE COUNTY 303.636.1520
• ARAPAHOE HCDS (Arapahoe & Adams counties) 303.365.1678
• DENVER COUNTY 720.944.1850
• JEFFERSON COUNTY 303.271.4399

--The PSCo Personal Accounts Department at 303-571-3101 besides helping you arrange payments etc. can also provide referrals to agencies that may help you with your bill.

--SUNPOWER (Denver county) 303.382.1514

--Xcel Energy 800.331.5262
--Some other groups that may give you referral information for help on your bill are: DRCOG 303-455-1000, United Way 303-433-8900, VOA 303-297-0408.

LEAP

http://www.ceaf.org/ = The Colorado Energy Assistance Foundation = CAE provides funding 70 nonprofit organizations in 60 Colorado counties to provide energy assistance in the their communities. The LEAP program provides cash assistance for needy Colorado families to pay their heating bills. Households are required to meet income guidelines. It is a federally funded program administered through Colorado Department of Human Services. The HEAT HELP LINE 1-866-432-8435 

--Leap begins on November 1. Often the medical certificate will help you until you can get help from Leap. However, Leap will speed up their help if you have a shut off notice. The Leap numbers are: Denver -720-944-1850, Adams - 303-227-2378, Arapahoe - 303-795-4850, Jefferson - 303-271-1388. Leap operates from 11/1/01 through 4/30/02.

UTILITIES BILLS HELP:
If you receive a shut off notice and are unable to pay or if you are simply having trouble paying your bill, here are some avenues to try -
--The medical certificate - You get this from your clinic or doctor. Most of the public clinics are well acquainted with this and will fax this over to PSCo because it would be unhealthy for you and or your children to be without utilities. This will keep your utilities on for 60 more days. Before that 60 days is up ( but toward the end of that period - 60 days), if you need more time, you can apply to your clinic and/or doctor for a 30 day extension. The total delay time you are allowed is 90 days. However, you must be aware that your public service bill keeps going all during this time and can get way out of hand. So all the medical certificate buys you is TIME to work on your bill. Also you can only use the medical certificate once in a lifetime. So use it wisely.

WEATHERIZATION PROGRAMS

--For weatherization under Leap ( another free program, if you qualify, that repairs your living space to make it more energy/heat etc. efficient) call Sun Power at 303-382-1514. Be sure and tell Sun Power that you have applied for Leap.

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